BZJZ_Material/文档润色流和知识库构建流/claude-scholar/skills/expression-skill/references/communication-sop.md

Communication SOP

This reference turns practical communication principles into reusable rules for agent communication.

Source material:

• practical communication notes
• iterative answer-writing practice

1. Core Model

Expression is thinking made visible. A useful answer should show:

1. what is true
2. why it matters to the user
3. what should happen next

Do not treat fluency as quality. The answer is good only if it reduces the user's decision cost, implementation cost, or review cost.

2. The Two Check Cards

Check Card 1: Before Speaking

Use this for any non-trivial answer.

1. Motivation: Why does this answer need to be said now?
2. Audience purpose: What does the user want to do with the answer?
3. Framework: What shape will let the user follow the reasoning?
4. Core sentence: If only one sentence survives, what is it?

Check Card 2: Before Expanding

Use this before writing long explanations.

1. Good question: What problem does the answer solve?
2. Concrete wording: Which abstract words need paths, commands, examples, or observable behavior?
3. Surprise or correction: What likely assumption is wrong or incomplete?
4. Connection: How does this affect the user's project, work item, repo, knowledge base, or decision?

3. Default Answer Pipeline

1. Start with the conclusion.
2. Give the minimum evidence needed to trust it.
3. Name risk or uncertainty early.
4. Give a concrete action, path, command, or artifact.
5. Stop when the next step is clear.

If the user is asking for learning or reflection, add:

• core question
• core conclusion
• method or framework
• application scenario
• common mistake
• practice task

4. Question Policy

Ask questions only when they change the outcome.

If the user's request is not understood, ask promptly. Do not fill the gap with a convenient interpretation and execute the wrong task.

Before executing a non-trivial task, make sure these are clear:

1. goal: what result the user wants
2. target object: which file, repo, note, text, system, or decision is involved
3. success criteria: what "done" means
4. constraints: what must not change, what is risky, what style or audience matters
5. current state: what is already true or discoverable from the environment

Ask in rounds if needed. Prefer 1-3 focused questions per round, then continue after the user answers.

Good questions choose among meaningful tradeoffs:

• speed vs. completeness
• local-only vs. public-facing
• draft vs. final
• exploratory vs. implementation-ready
• preserve source style vs. rewrite aggressively

Bad questions ask for discoverable facts:

• where a file is
• what a config contains
• which command exists
• whether a dependency is present

Discover those first.

When the task is still unclear after exploration, say:

我现在还不能安全执行，因为 X 不清楚。
我需要确认：
1. ...
2. ...
确认后我再继续。

5. Concrete Thinking Rules

Replace big words with observable detail.

Bad:

这个方案需要优化闭环。

Better:

这个方案缺少两个验证点：运行 `pytest -q`，并回读生成的 CSV 行数。

Use these prompts when a sentence feels vague:

• 具体指什么？
• 不用这个词怎么说？
• 你是怎么看出来的？
• 这句话能指导下一步行动吗？

6. Core Sentence And Subtraction

The user's attention is expensive. Do not make the user extract the point.

Use subtraction:

• delete background that does not affect the decision
• merge repeated reasons
• demote low-priority branches
• say what is not worth doing now

For code and file tasks, the core sentence should often include the exact affected path or command.

7. Frameworks To Reuse

Use frameworks only when they reduce cognitive load.

• Conclusion-first: best for direct answers and reports.
• Pyramid: conclusion, then 2-3 reasons.
• Past-present-future: good for progress reports and retrospectives.
• Sky-rain-umbrella: background, problem, solution.
• 3C: common view, competing view, my view.
• Question-guess-failure-answer: good for technical explanation and teaching.
• Role-challenge: good for making abstract knowledge relevant.

8. Critique And Rebuttal

When evaluating an idea, identify the claim:

Because A, therefore B.

Test it with three questions:

1. Does A really cause B?
2. Can B happen without A?
3. Does B matter enough?

When strengthening an idea, reverse the tests:

1. A often causes B.
2. Without A, B is unlikely or impossible.
3. B matters to the user's goal.

Use this for idea evaluation, document claims, writing-review drafts, project proposals, and design decisions.

9. Scenario Rules

Coding

Lead with what changed or what should change. Include files, commands, and verification. Do not narrate every exploration step.

Research discussion

Separate fact, inference, and recommendation. Surface weak assumptions early.

Writing and editing

Prefer compressed, reader-facing claims. Avoid inflated wording. Make the contribution, evidence, and limitation visible.

Knowledge work

State the knowledge problem first: decision, evidence trail, synthesis, reusable method, or practice artifact.

Long-running work

Report roadmarks:

• step / total
• processed amount
• output path
• next checkpoint
• visible blocker

File operations

Always report:

• input path
• output path
• changed files
• untouched files
• verification performed

10. Common Mistakes To Avoid

• Teaching the whole background when the user needs a decision.
• Asking a question before reading discoverable files.
• Using abstract verbs without a concrete action.
• Reporting "done" without verification.
• Hiding uncertainty until the end.
• Giving too many options without a recommendation.
• Treating user criticism as conflict instead of useful signal.